Return & Exchange Policy

Your satisfaction is our top priority! Please review the following guidelines before returning or exchanging an item.

Item Condition & Eligibility

All items returned or exchanged must be:

    • Unused and in resellable condition.
    • Free of creases or damage.
    • Returned with the original tags and labels attached.
    • Returned or exchanged as a complete set if purchased as part of a set.

We reserve the right to inspect all returned items. Items with missing tags, creases, or damage of any kind are not eligible for return or exchange.

If an ineligible item is mailed back to us, we will notify you to pick it up. Items left at the store for more than 30 days will be considered abandoned & ownerless.

Returns & Exchanges for Purchases

    • Shipped orders: are accepted within 5 days of delivery for store credit.
    • In-store purchases: are accepted within 5 days of purchase for store credit.
    • Returns by mail: Your package must be postmarked within the applicable 5-day return window. Include your name and email address so we can issue your credit.
    • No refunds: Eligible returns receive store credit only. After we receive and inspect your return, we will email you a gift card for the approved credit amount.
    • Return shipping: Customers are responsible for all return shipping costs.

Gift Returns & Exchanges

Gift returns and exchanges must arrive at our store within 21 days of the original purchase date. If you mail your gift back, please allow enough time for it to arrive within this window.

Please include:

    • Your gift receipt.
    • Your name.
    • Your email address.
    • Your phone number.

Eligible gift returns will receive a gift card for store credit via email. All item-condition requirements listed above apply. Customers are responsible for return shipping costs.

Store Credit, Gift Card & Exchange Restrictions

    • Store credit & gift cards expire after 18 months.
    • Each item may be exchanged only once. Please choose carefully, as the replacement item cannot be exchanged again.
    • All purchases made with store credit & gift cards are final sale.
    • Gift wrapping is not available for items purchased with a gift card or store credit.
    • Sale items are final sale and cannot be returned or exchanged.


Shipping Address

Please mail eligible returns to:

The Baby Gift Box
1700 Madison Ave.
Unit #560
Lakewood, NJ 08701